Privacy Policy

1. Information We Collect

• Account details such as name, email address, phone number, and seller business information.
• Operational data including orders, delivery addresses, customer contact information, and service activity logs.
• Technical and security information such as session activity, login attempts, timestamps, and IP-related audit information where applicable.

2. How We Use Information

We use collected information to create and manage accounts, process deliveries, coordinate customer care activity, support remittance workflows, maintain service security, generate operational reports, and comply with legal or regulatory obligations.

3. Legal and Operational Sharing

Information may be shared internally with authorized staff, delivery personnel, customer care agents, payment partners, or service providers only to the extent needed to deliver the service, meet legal obligations, or protect legitimate business interests.

4. Data Security

We implement technical and organizational safeguards intended to protect account and operational data against unauthorized access, alteration, disclosure, or loss. No system is completely risk-free, but we apply reasonable controls appropriate for the platform.

5. Data Retention

We retain information for as long as it is needed for operational use, audit requirements, dispute handling, legal compliance, and legitimate business record keeping. Data may be archived or deleted according to internal retention practices.

6. Your Responsibilities

You are responsible for ensuring that the information you submit to the platform is accurate, lawful, and shared with appropriate authority where it relates to customers, recipients, employees, or agents.

7. Your Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate data, or other privacy-related assistance through Loyan Logistics support channels.

8. Policy Updates

We may update this Privacy Policy to reflect operational, legal, or service changes. Continued use of the platform after updates become effective indicates acceptance of the revised policy.

9. Contact

For privacy-related questions or requests, contact Loyan Logistics through the official support channels shared during registration or account communication.